Shipping policy

We carefully prepare and package each order before shipment. Orders are typically processed and shipped within 1–2 business days after purchase.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package size, and shipping method selected.

Delivery Times

Delivery times vary depending on the shipping method and destination. Please note that delivery estimates are provided by the carrier and may be affected by circumstances outside of our control.

International Orders

International customers are responsible for any customs duties, taxes, or fees required by their country. Hidden Forts is not responsible for delays caused by customs processing.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible and we will work with you to help resolve the issue.

For damaged orders, please retain the original packaging and provide photographs of the item and shipping materials so we can assist with the claim process.

Please contact us at hq@hiddenforts.com